YOUR INFORMATION
Privacy, in plain language.
Updated 10 October 2026. This notice describes the information used by the realestateagents.ae property introduction platform.
What we collect
When you make an enquiry, we collect your name, email, phone number, property interests, preferred emirate, budget range, timeline, language and any notes you choose to provide. We record your consent and submission time. Partner applications include agency, licence and coverage information.
How we use it
We use this information to manage your enquiry, find a suitable agent and help that agent contact you. Partner application details are used to review and administer the network. Requests are stored in the platform’s hosted database. Short-lived request counters help limit spam.
Who can see your enquiry
Authorised platform managers can review your enquiry. Each enquiry, including contact details and property requirements, is also sent to the platform operator’s designated email inbox using FormSubmit as the delivery service. FormSubmit retains submissions for up to 30 days under its privacy policy. Once matched, the assigned agent can see your contact details and property requirements in their private inbox. If email notifications are enabled, the agent receives a notification without your contact details in the message. Agents use your enquiry to contact you about your request; ask them for their own privacy information when you begin working together.
Your choice
We ask for permission before you submit an enquiry. You may request access, correction, deletion or withdrawal of contact permission using our privacy request form. We verify your identity before acting. If your details have already been shared, we will need to coordinate your request with the assigned agent and remove relevant copies from the operator’s inbox and email delivery service. Do not include identity documents, payment details or other sensitive information in the enquiry form.
Retention and security
Enquiries are retained while being matched or followed up and until management removes personal details. You can request deletion at any time. Access to management and agent inboxes requires sign-in, and agents can only access their assigned enquiries. No storage or transmission system can be guaranteed completely secure.
Cookies and sign-in
The public enquiry flow does not use advertising trackers. Management and partner areas use ChatGPT sign-in and the cookies needed to maintain that session. Hosting providers may process technical request information to operate and secure the service.